ChatGPT
ChatGPT is OpenAI's leading generative engine and AI assistant. It is a large language model designed to engage in detailed, conversational interactions, serving search-like functions through its chat interface. Along with tools like Claude and Perplexity, ChatGPT is a primary platform where modern buyers ask for recommendations, making it a key target for Answer Engine Optimization (AEO) strategies.
Why It Matters
ChatGPT has shifted the discovery process. Users now frequently ask ChatGPT for "the best CRM for small business" rather than searching on Google. If your brand is not part of ChatGPT's training data or accessible via its browsing features, you are invisible to this audience. Optimizing for brand citation within ChatGPT is now a critical component of digital presence.